Franklin Virtual Schools – (FAQ) Frequently Asked Questions

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Students:

Traditional High School:

About Other Services

Glossary Of Terms

1. About Us
Franklin Virtual Schools(FVS) and Franklin Virtual High School(FVHS) are registered trade names of ESP Learning Systems, LLC. As a part of ESP Learning Systems we offer online programs to students seeking online educational options and services.

Vision and Mission

2. Contact Us
Please visit the Contact Us page for support options. Chat support during most hours is usually the fastest way to communicate.
We are closed Weekends and Holidays.

3. Address
Please visit our About Us page for detailed information.
ESP Learning / Franklin Virtual High School
545 E. Tennessee St Tallahassee, FL 32301

4. Accreditation
FVHS is accredited by Advanc-Ed the parent organization for SACS, NCA, and NWAC.
We are also a BBB Accredited business.
Our school code is #5466.
Our CEEB number is 102457.

Warning: Make sure the school is using real accreditation. Visit www.CHEA.org for details.

5. Credentials
FVHS is accredited by Advanc-Ed the parent organization for SACS, NCA, and NWAC.
We are also a BBB Accredited business.
Our school code is #5466.
Our CEEB number is 102457.
Please review our Credentials page for further details.

6. Cost
Please visit our Pricing page for the most up to date information about the program you are interested in. We accept all major credit cards for payment. Pre-paid credit cards are available from any grocery store.

8. Proctor
A Proctor is someone that is assigned to monitor a student during the testing process.
Please review the Proctor page for more information.

9. Espanol
Lo sentimos, no en este momento. Por favor, vuelva con nosotros en el futuro.

10. Enrollment
Simply find the program you are interested in from the top navigation menu, and click the register button on that page.

11. Payment(s)
You will be prompted to make payment after you register. We accept all major credit cards as our only payment method.
ESP Learning Systems does use automated re-billing and does not require a contract for payment. You simple pay each month in advance. Your program may continue as soon as you make the next payment. You can extend access at anytime.

12. Receipt(s)
While in your account, there is a tab called “Purchases”.
Click on that tab, and next to each order is a “track my package” link and also an option to print a copy of your receipt.

13. Score(s)
All scores are accessible within your account.
You can easily track your progress and we will monitor your progress and contact you if there are any issues.

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14. Transcript(s)
An Employer or School should visit the “Registrar” page, which is accessible from the home page top menu.

Franklin Virtual Schools uses Parchment for transcript processing. See more on the Registrar page. Your own copy is free. There is small fee paid to Parchment for official copies sent to schools.

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15. Shipping
Processing paperwork typically takes 1-2 business days, thereafter all mail correspondence is sent by USPS 2 day mail. You can locate your tracking information by logging into your account and locating the "Purchases" tab.

16. Login Problems
If you can’t remember your password, click the “HELP! I lost my password!” link under the login area.

17. Student Store
Our student store is undergoing remodeling. Look for our announcement when we reopen for service.

18. Refunds
Please check our refund policy on the Guarantee Page for specifics as we have several program and products.

19. Computer Requirements
You can test your computer to see if all required components are installed correctly, by visiting this link.

Web Browser:
Most modern browser may be used. Some programs may have special requirements.

For Classrooms: *****DSL Internet access or FASTER****
Microsoft Windows 7, Vista, XP, or Mac OS? X 10.4.8+

PC min 1.5 GHz -or- Power Mac G4 1.5 GHz - 512 MB RAM - 100 MB for browser cache
800 x 600 resolution - 16-bit color - 128 MB graphics card (Mac) - OS supported sound card
Adobe Flash Player 10 - Adobe Acrobat Reader 9 - Adobe Shockwave Player 10

Apple QuickTime Player 7 - Java TM Virtual Machine 1.4.2.

20. Medical Schools or Military
Military: You may have to take our full time diploma program classes (See Traditional this page). A GED or post high school diploma (receiving a diploma after dropping out of HS the first time) today is seldom accepted by the military (check with your local recruiter to confirm the following): Recruiters assign a Tier 1-3 Status Code to all candidates. The military focus is to confirm that eligible candidates demonstrate the ability to adhere to a a high school program schedule (and not drop out) (see Tier 3 bullet #1 below).
Tier 1: “High School Graduate” 95% of enlistments: 1) Any traditional brick and mortar high school. 2) Home school - PLUS 50% or higher on ASVAB test 3) GED - PLUS 15 college credit hours (level 100 classes) or Prior Enlistment 4) HSED - PLUS 15 college credit hours (level 100 classes) or Prior Enlistment 5) Charter - PLUS 15 college credit hours (level 100 classes) 6) Online - PLUS 15 college credit hours (level 100 classes)
Tier 2: “Alternative Credit Holder” 0%-5% of all enlistments: 1) 10th Grade - Completed traditional High School at 10th grade level 2) GED 3) Fast Track Certificates 4) Charter School 5) Online School 6) Alternative/Continuing Education 7) Correspondence School 8) Vocational School
Tier 3: “None High School Graduate” Candidate must have ASVAB scores above 50 QT and 90 GT PLUS NO moral/drug charges. 1) Grade Completed - attended school for entire year irrelevant of graduation 2) Mid-Year - Mid-year graduates may enlist in 11th grade if recognized as seniors by their high school 3) Foreign High School Additionally: No tattoos or felony charges. Minimal use of Marijuana accepted.

Medical: Students who plan to pursue a professional medical occupation (doctor, nurse or paramedic) will typically need to complete a Traditional high school curriculum program instead of the GED. Please consider the fact that you would be responsible for someone else's life. As such for major medical programs students are typically REQUIRED to earn a full HS diploma.

26. About Traditional
You can watch a video here for a quick tour.

We have several options for Traditional High School Students:

A) Incoming Freshman - Choose our Career or College emphasis curriculum (100% Online).
B) Transferring Students - Simple registration and transfer process, and graduate from FVHS.
C) Home Schooling - Online courses at your own pace, to earn your FVHS diploma.
D) Independent Study - Accelerate your education or take concurrent classes.
E) Recovery Classes - Select any FVHS needed class to recover and graduate “on time.”
F) Assessment Tests - Interactive ACT/SAT learning at a fraction of the cost of other programs.

A single semester is aprox 60 hours. A full year requires about 120-150 hours. This is a combination of online videos and exams, as well as online lab work. All reading material is online as well... no books are required. Simply login and begin. And don’t worry; if you fall behind, a live homeroom teacher will be there to assist you along the way.

27. Curriculum
Career Prep Diploma Program The majority of our students are looking to complete a high school program to enable them to enter the job market, the military, a vocational/trade school or community college. Completing this program will give you exactly what you need to help you meet your goals in the most direct way possible. This program’s curriculum is designed to enable you to pass a state (home school) or standard assessment test such as the FCAT (SAT, ACT) and deliver a FVHS High School Diploma in the shortest possible time!

College Prep Diploma Program Many of our students plan on attending a major university or “Ivy League” school. Completing this program will position you to meet all requirements for acceptance. The curriculum for this program will prepare you to take the SAT, PSAT/NMSQT, PLAN or ACT tests as you receive your FVHS High School Diploma!

28. Transfers Credits
We accept any credits for non home school grades 9-12th grade. However to graduate from the FVHS program, you would need to transfer in before the 12th grade. Any classes after 11th grade may enable you to finish school with FVHS, and still earn the diploma from your original high school. You will need to provide a transcript request authorization, which is available from within your accounts Resources pages. Generally, FVHS accepts home school credits through the first semester of Grade 10; any home school credits from second semester Grade 10 or beyond will not be accepted. Parents/students can present extenuating circumstances to the FVHS Academic Director for review.
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29. Help Traditional
We will monitor your progress at all times and make sure you are on task, and will check in with you from time to time to ensure you are ok. If you need additional assistance, simply click the Contact us link and let us know what the issue is.

30. Home School
Take the work out of homeschooling by yourself. Enroll with FVHS and earn an accredited diploma recognized acceptance everywhere. Visit here for more info.

31. Other Services
We also offer:

Franklin Virtual High School High School Courses
Resumé Builder by ROCCS
Test Prep247 Test Prep courses

32. About Resumé Builder by ROCCS
We offer a robust resumé builder tool to all graduates of the FVHS programs. Access it for free after you complete your program, and we dynamically fill in your school information, and then help you generate your employment history and assessment skills for you. For more details please visit ROCCS. ROCCS is an acronym for: Responsiblity, Organization, Collaboration, Communication, and Success. These are key areas employers are reviewing when interviewing potential employees.

34. About Test Prep - SAT, ACT, GED, State Exit Exams, etc

We offer a full set of pre-grad and post-grad testing preparation services. Visit our programs link at the top of our main site for details, or find additional test prep courses at the Test Prep website today for complete details.
Minimum Test scores to pass:
SAT Reading 410
SAT Math 340
ACT Reading 18
ACT Math 15

35. Glossary of Terms

ACT - American College Testing - College admissions exam
ADVANC-ED - Parent organization for SACS, NWAC and NCA
ASVAB - Armed Services Vocational Aptitude Battery - Military Entrance Exam
ATB - Ability To Benefit - College entrance exam
Blog - A web page to share information
BBB - Better Business Bureau - Organization to mediate business customer relations
GED - General Equivalency Development Exam - administered by Acenet.edu
FAQ - Frequently Asked Questions
PROCTOR - An individual that monitors a test taker
NCA - North Central Association Commission on Accreditation - Accreditor
NWAC - Northwest Accreditation Commission - Accreditor
TPS - Test Prep Solutions - full 24/7 access to testing
ROCCS - Our resumeé building tool. ROCCS = Responsiblity, Organization, COllaboration, Communication, Success
SACS - Southern Association of Colleges and Schools - Accreditor
SAT - Scholastic Aptitude Test - College admissions exam
Traditional - Traditional High School. Meaning classrooms (albeit online)